Refund policy

Return and Refund Policy

We want you and your pet to love every order. If something isn't right, we'll help.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery and we'll send a free replacement or give you a full refund.

To start a claim, email us at hello@getpawsatease.com with your order number and a photo of the item and packaging. In most cases you won't need to send the item back.

Items we can't return

Because our products are shipped directly from our warehouse partners, we don't accept returns for change of mind, wrong size ordered, or items that have been used, washed or chewed. Please check sizes and measurements before ordering.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5-10 business days to show the credit.

Lost or late orders

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 20 business days of purchase, contact us and we'll look into it and replace or refund the order.